Training of service providers, who normally are the face of the service your organization offers, is good but it can be a waste of resources if front line staff is not properly monitored and evaluated.
MASRA offers Mystery Customer Survey for banks and other similar service providers; and Mystery Motorist Surveys for fuel companies.
Based on need assessment, as derived from the mystery survey reports, we provide training for various front line staff equipping them with the necessary knowledge on how to handle customers; ultimately making them favorable faces of an organization.